Refund Policy

Refund Policy

Our Guarantee

At Fitspresso, we stand behind the quality and effectiveness of our products. We offer a 60-day money-back guarantee to ensure your complete satisfaction with your purchase.

60-Day Money-Back Guarantee

If you are not satisfied with the results of your Fitspresso products within 60 days of your purchase, you are eligible for a full refund of the purchase price. This guarantee demonstrates our confidence in our product's effectiveness and our commitment to customer satisfaction.

Eligibility Requirements

To be eligible for a refund under our 60-day guarantee:

  • The refund must be requested within 60 days of the original purchase date
  • You must provide your order number and the email address used for purchase
  • The product must have been purchased directly from fitspresso.discount
  • You must explain why the product didn't meet your expectations

How to Request a Refund

  1. Email our customer service team at support@fitspresso.discount with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your order number
    • Date of purchase
    • Reason for requesting the refund
    • Name and email used for the purchase

Refund Process

Once your refund request is received:

  1. Our customer service team will review your request within 2 business days
  2. If approved, we will initiate the refund to your original payment method
  3. The refund typically appears in your account within 5-10 business days, depending on your bank or credit card provider

Shipping Costs

  • Original shipping costs are non-refundable
  • Return shipping costs, if any, are the responsibility of the customer

Multiple Item Orders

  • If you purchased multiple items, you may return specific items while keeping others
  • The refund will be processed for returned items only
  • The same 60-day timeframe applies to each item in the order

Exceptions

The following situations are not eligible for refund:

  • Products not purchased directly from fitspresso.discount
  • Requests made after the 60-day guarantee period has expired
  • Products that have been tampered with or misused
  • Promotional items or free products
  • Gift cards

Additional Terms

  1. We reserve the right to limit or decline refunds if we suspect abuse of our refund policy
  2. This refund policy may be modified at any time without prior notice
  3. All refunds are processed in the original currency of purchase
  4. For subscription orders, canceling your subscription does not automatically initiate a refund

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team:

Special Circumstances

If you have a special circumstance not covered by this policy, please contact our customer service team. We will review these situations on a case-by-case basis.

Updates to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with a new "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the new policy.