Shipping Policy

Shipping Policy

Last Updated: February 17, 2025

Processing Time

  • Orders are processed within 1-2 business days after payment confirmation
  • Business days are Monday through Friday, excluding holidays
  • Orders placed on weekends or holidays will begin processing the next business day

Shipping Methods and Delivery Times

Domestic Shipping (United States)

  1. Standard Shipping
    • Delivery Time: 3-5 business days
    • Free shipping on orders over $50
    • Orders under $50: $4.95 flat rate
  2. Express Shipping
    • Delivery Time: 2-3 business days
    • Additional $9.95 fee
  3. Priority Shipping
    • Delivery Time: 1-2 business days
    • Additional $14.95 fee

International Shipping

  1. Standard International
    • Delivery Time: 7-14 business days
    • Shipping costs calculated at checkout based on destination
    • Available to most countries
  2. Express International
    • Delivery Time: 3-5 business days
    • Premium rates apply based on destination
    • Limited to select countries

Order Tracking

  • Tracking information will be sent via email once your order ships
  • You can track your order on our website using your order number
  • Please allow up to 24 hours after shipping confirmation for tracking to become active

Shipping Restrictions

  • We cannot ship to P.O. boxes
  • Some countries may have restrictions on importing dietary supplements
  • Customers are responsible for checking their country's import regulations
  • We reserve the right to cancel orders to countries with strict import restrictions

International Orders

Customs and Import Duties

  • International orders may be subject to customs fees, import duties, and taxes
  • These fees are the responsibility of the customer
  • We cannot predict these charges as they vary by country
  • Please check with your local customs office for more information

International Delivery Times

  • Delivery times are estimates and may vary due to:
    • Customs processing
    • Local postal service
    • Weather conditions
    • Holiday periods
    • Other unforeseen circumstances

Missing or Lost Packages

  1. Domestic Orders
    • Packages are considered lost after 7 business days past the estimated delivery date
    • Contact us immediately if you suspect your package is lost
  2. International Orders
    • Packages are considered lost after 21 business days past the estimated delivery date
    • International claims may take longer to process

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Take photos of the damaged package/products
  2. Contact our customer service within 48 hours of delivery
  3. Email photos and order details to support@fitspresso.discount
  4. We will arrange for replacement or refund as appropriate

Address Changes

  • Address changes cannot be made once an order has shipped
  • Contact us immediately if you need to change your shipping address
  • If the package is returned to us due to an incorrect address, reshipment fees may apply

Multiple Package Orders

  • Large orders may be shipped in multiple packages
  • Each package may have separate tracking numbers
  • All tracking numbers will be provided via email

Holiday Shipping

  • Extended processing times may apply during peak holiday periods
  • We will notify customers of any significant delays
  • Holiday shipping deadlines will be posted on our website

Contact Information

For shipping-related questions or concerns:

Updates to This Policy

We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting to the website.